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My name is Rob Cheng, CEO and founder of PC Matic. After a successful career at Gateway 2000 as SVP of worldwide sales, marketing and support, I founded PC Matic in 1999 as PC Pitstop. At the time, I never imagined that we would develop the world's best antivirus nor that I would become the company's TV spokesperson. Here's our story.\n\nFounded in 1999, Windows 98 was the dominant operation system, and PC Pitstop was a free computer diagnostic website. We became an internet sensation ranking frequently in Alexa's top 1000 web sites. We were off to the races. By 2009, PC Pitstop had grown, and we launched PC Matic, a comprehensive tool to care for the maintenance and security of all your computers. The next year, my wife and my father were running PC Matic, and both got infected with the FBI virus, an early form of ransomware. At the time, we were licensing a third party antivirus, so we developed our own entirely in the United States.\n\nIn January 2011, we launched SuperShield, PC Matic's real time protection based on a whitelist. The flaw in antivirus then and still today, is how it deals with unknown applications. If a blacklist AV sees an unknown file, it assumes it to be good. That is the security hole and why our nation is facing a ransomware crisis. The whitelist assumes unknown files are bad until our researchers can verify their authenticity.