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Our study of 397 organizations with formal strategic account management processes sheds light on what separates Top Performers from The Rest to help sales leaders better understand how they can take advantage of their organization's growth potential.\n\nIn Competencies of Strategic Account Managers, Mike Schultz, President of RAIN Group, Ago Cluytens, EMEA Practice Director, and Mike Jones, UK Practice Director, reveal the most surprising findings from our Top Performance in Strategic Account Management research initiative, including:\n\nThe 6 Strategic Account Management Roles that every organization needs\nThe role of customer service in strategic account management\nThe #1 skill difference most separating Top Performers from the Rest\nThe three competencies that make the biggest difference for Top Performers\nIf you're looking for stronger revenue growth, margin growth, and satisfaction growth in your named accounts, this report will help you build a foundation that will put you on par with Top Performers.