Service Type: Premium Return To Facility (RTRN TO FAC)
Service Provider: IBM Global Technology Services (IBMGTS)
Service Duration: 2 Years
Covered Product Manufacturer: Broadcom (implied by context)
Covered Product Series/Model: BB X78 (Likely a specific router or network appliance series)
Return Process: Customer ships faulty unit to an IBM service facility for repair or replacement.
Service Level Benefits: Premium level typically indicates expedited service, faster turnaround times, or priority handling compared to standard service tiers.