XGS 3300 ENHANCED TO ENHANCED PLUS SUPPORT UPGRADE - 45 MOS - EDU
Technical Specifications
Upgrade from Sophos Enhanced Support to Enhanced Plus Support for XGS 3300.
Faster Critical Issue Response Time: Typically 1-hour SLA for P1 (critical) support issues.
Priority Support Routing: Expedited access and handling of support calls and tickets.
Expedited Hardware Replacement: Often includes 4-hour Advanced Replacement Service in eligible regions, offering a significantly faster replacement for hardware failures compared to Next Business Day (NBD) advanced replacement.
Access to dedicated and specialized Sophos technical support resources.
Includes all benefits of Enhanced Support, such as 24/7 technical support, firmware updates, and threat intelligence updates.