| Upgrade Type | Support Level Upgrade |
|---|---|
| From Support Tier | Sophos Enhanced Support |
| To Support Tier | Sophos Enhanced Plus Support |
| Duration | 1 Month |
| License Type | Education (EDU) |
| Applicable Device Series | Sophos XGS 128 Firewall |
| Key Advantages of Enhanced Plus Support | Prioritized access to technical support, improved Service Level Agreements (SLA) for faster response and resolution, and access to a higher tier of technical expertise for complex issues. |