The HP Care Pack provides robust next business day hardware support that includes defective media retention after the warranty period ends. This extended service agreement covers parts and labor for a duration of 2 years.
With on-site support available during business hours (9x5), customers can expect a prompt response time of next business day (NBD). It is specifically designed for the following models: Color LaserJet Enterprise M652dn, M652n, M653dh, M653dn, and M653x.
Hp U9PC1PE Care Pack: Next Business Day Support & Media Retention