| Service Duration | 5 years |
|---|---|
| Service Availability | 24 hours a day, 7 days a week |
| Onsite Response Time | 4-hour |
| Key Feature | Defective Media Retention (DMR) - Retain defective storage media |
| Key Feature | Multi-Vendor Support (MVS) - Support for eligible non-HP components |
| Service Type | Onsite hardware support with software phone assistance |