| Service Type | Advanced Transformation Software Support |
|---|---|
| Service Duration | 3 Years |
| Service Availability | 9 hours a day, 5 days a week (standard business hours, Monday-Friday) |
| License Coverage | 1-499 Licenses |
| Support Level | Advanced technical support, remote problem diagnosis and resolution |
| Features | Access to HP technical experts, software updates and patches (as released by the software vendor and covered by the underlying software license) |
| Delivery Method | Remote |