| Service Type | Juniper Care Core Support |
|---|---|
| Covered Product | Juniper EX4100-F Series Switch (12-Port Model) |
| Technical Assistance | 24x7 access to Juniper Technical Assistance Center (JTAC) for expert technical support |
| Software Support | Access to software updates, upgrades, and patches for maintaining optimal performance and security |
| Hardware Replacement | Advance hardware replacement service (typical turnaround times like Next Business Day or faster may apply, depending on contract specifics and location) |
| Online Resources | Comprehensive access to Juniper's online knowledge base, technical documentation, and support tools |
| Compliance | TAA (Trade Agreements Act) Compliant |