24x7 access to Juniper Technical Assistance Center (JTAC) for technical support
Access to software updates, upgrades, and bug fixes for the supported product
Access to Juniper's online support tools, knowledge base, and technical documentation
Hardware replacement service (specific terms and delivery times, such as Next Business Day (NBD) or 10-day replacement, may vary by region and specific contract)
Support coverage for the Juniper ACX7100-48L Universal Metro Router