| Service Level | Enhanced Support |
|---|---|
| Duration | 62 Months |
| Technical Support | 24/7 Phone, Chat, and Web Support |
| Hardware Replacement | Advanced Replacement Service (e.g., Next Business Day shipment, subject to regional availability) |
| Software & Firmware Updates | Access to all major and minor releases and patches |
| Security Updates | Continuous updates for security engines and definitions (e.g., IPS, ATP, Web Protection, etc.) |
| Management Access | Includes access to Sophos Central management platform for unified administration |