| Service Type | Enhanced Support |
|---|---|
| Duration | 27 Months |
| Covered Product | Sophos XGS 107 Firewall |
| Target Sector | Education (EDU) |
| Support Coverage | 24x7 technical support |
| Hardware Replacement | Advanced Replacement (RMA) for hardware failures |
| Firmware Updates | Includes access to firmware updates and upgrades |
| Support Access | Sophos support portal, knowledge base, and community access |