This product is a software bundle for Avaya's ESS CME (Customer Management and Engagement) solution, specifically version R5.1. It includes a license for 50 users and a 1-year Product Purchase Program (1YPP) for support and updates.
The SA ESS CME R5.1 50 USER BNDL 1YPP is designed to enhance customer interactions and streamline communication workflows within an organization.