| Part Number | 355825 |
|---|---|
| Product Name | SA PREF+UA ONS 8X5 MIC SP RA63 1YPP |
| Service Type | Preferred + Unified Communications (UA) Onsite (ONS) |
| Coverage Hours | 8x5 (8 hours a day, 5 days a week) |
| Support Scope | Maintenance and Support (MIC) |
| Service Level | Standard (SP) |
| Response Time | RA63 (Rapid Response 63) - Likely implies a specific response time SLA, but the exact definition of RA63 isn't universally standardized and might be specific to Avaya's agreement. |
| Duration | 1 Year Premium Protection (1YPP) |