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| **Licensing Model | ** 5-Year Pre-Paid Subscription License. |
|---|---|
| **Entitlement | ** Per-agent license for Avaya Contact Center solutions. |
| **Core Functionality | ** Empowers contact center agents with tools for managing customer interactions. |
| **Customer Journey Focus | ** Provides a unified view of the customer's interaction history and context across channels. |
| **Multi-channel Support | ** Enables agents to handle interactions across various channels, including voice, email, and chat. |
| **Agent Desktop | ** Access to a comprehensive and intuitive agent desktop for efficient interaction management. |
| **Reporting Capabilities | ** Includes real-time and historical reporting for agent performance and customer interactions. |
| **Integration | ** Designed to integrate with CRM and other enterprise applications to provide a holistic customer view. |
| **Software Assurance | ** Includes software updates, patches, and technical support for the 5-year subscription duration. |
| **Deployment | ** Typically part of an Avaya Aura Contact Center or Avaya Experience Platform deployment. |
