IT procurement since 1997
Business, government & education accounts
Special Order
Ships in 1-2 weeks
Condition: New
| Part Number | 348635 |
|---|---|
| Product Description | Avaya Aura Contact Center (AACC) Connector for Proactive Engagement Manager (PEM) with 5-Year Premium Protection (5YPP). |
| Purpose | Designed to extend AACC's capabilities beyond inbound interactions, allowing for intelligent and timely outbound communications to enhance customer experience and operational efficiency. |
| Included Service | Comes with 5 Years of Premium Protection (5YPP), which typically includes access to software updates, patches, minor and major releases, and premium technical support from Avaya for the specified duration. |
| Compatibility | Requires an existing deployment of Avaya Aura Contact Center (AACC) and Avaya Proactive Engagement Manager (PEM). |
This connector facilitates seamless integration between Avaya Aura Contact Center and the Proactive Engagement Manager. It enables AACC to utilize PEM for advanced proactive outbound customer engagement strategies, including automated notifications, reminders, and service delivery.
