Agreement Type: Service Agreement / Support Contract
Scope: Provides support and entitlements for WhatsUp Gold deployments, specifically tailored or covering features for distributed and remote monitoring environments.
Key Entitlements:
Access to software updates, patches, and major version upgrades (as per agreement terms).
Technical support services (e.g., phone, email, web portal access).
Access to comprehensive knowledge base and online resources.
Resolution of software defects and performance issues.
Benefits: Ensures continued reliability, performance, and security of your WhatsUp Gold installation with dedicated vendor support, particularly for distributed setups.