Service Offering: Commercial Standard Support for OpenJDK server deployments.
Coverage Unit: 10 CPU Equivalent Subscriptions (CES), typically covering a specific number of physical cores or virtual CPUs per subscription unit.
Supported OpenJDK Versions: Includes support for Long-Term Support (LTS) OpenJDK releases (e.g., JDK 8, 11, 17, 21) and their updates.
Key Services: Access to critical bug fixes, security patches, performance enhancements, and general technical guidance.
Support Channels: Provided via web portal and email, with defined Service Level Agreements (SLAs) for response and resolution times for critical issues.
Environment Focus: Optimized for production server environments.
Updates & Advisories: Access to product updates, technical advisories, and security notifications.
Subscription Term: Generally provided as an annual subscription.