IT procurement since 1997
Business, government & education accounts
Special Order
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Condition: New
| Service Type | ProSupport for Software |
|---|---|
| Duration | 12 Months |
| Supported Software | VMware vSphere (VS) |
| Support Access | 24x7 direct access to ProSupport engineers |
| Collaborative Support | Dell acts as primary point of contact, escalates to VMware if needed |
| Severity-Based Response | Guaranteed response times based on issue severity |
| Software Updates | Access to new versions, patches, and fixes (requires active VMware subscription) |
| Online Resources | Access to Dell's online support tools and knowledge base |
| Single Point of Contact | Streamlined support experience for multi-vendor environments where Dell supports the software |
