Service Type: Avaya Professional Services for IP Office deployments.
Focus Areas: Comprehensive professional services covering the lifecycle of Avaya IP Office solutions.
Common Service Activities:
Requirements Gathering and Discovery Workshops.
Solution Architecture and Design (High-Level and Low-Level Design).
System Installation, Configuration, and Deployment of Avaya IP Office components.
Integration Services with existing IT infrastructure (e.g., network, directory services, applications).
Functional Testing, User Acceptance Testing (UAT) Support.
Basic Administrative Training and Knowledge Transfer to customer staff.
Post-Deployment Review and Optimization Recommendations.
Potential Inclusions (depending on specific SKU/SOW):
Migration services from legacy telephony systems to Avaya IP Office.
Network Readiness Assessments for Voice over IP (VoIP) and Unified Communications.
Virtualization Deployment Support for IP Office applications.
Advanced Contact Center feature configuration and scripting.
Remote or On-site Service Delivery options.
Project Management and Coordination.
Platform Coverage: Primarily focused on Avaya IP Office unified communications and contact center platforms.
Engagement Model: Project-based service engagement, typically defined by a Statement of Work (SOW) detailing scope, deliverables, timelines, and responsibilities.
Note: The exact scope and deliverables associated with part number 'IPOAVASHI-VR' would be outlined in the specific service description or SOW provided by SYNNEX or Avaya.