| Product Type | Avaya IP Office Software License/Subscription |
|---|---|
| Application | Avaya Workforce Optimization Suite (AWFOS) |
| Release/Version | Release 5 |
| Core Functionality | Contact Center Analytics and/or Trunking capabilities |
| Included Services | 8x5 Support (8 hours a day, 5 days a week) |
| Service Duration | 1 Year Product Protection (1YPP) |
| Purpose | Provides advanced contact center features and analytics for Avaya IP Office environments. |