| Service Level | Premium |
|---|---|
| Duration | 1 Year |
| Support Coverage | 24x7 access to Infoblox technical support (phone, web, email) |
| Software Updates | Includes all minor and major software updates, patches, and upgrades |
| Knowledge Base Access | Full access to Infoblox Support Portal, documentation, and knowledge base |
| Target Response Times | Expedited response and resolution targets for critical issues |
| Applicable Product | Maintenance for Infoblox IB-V-SDC-100-UPG virtual appliance |