| Service Type | 3-Year Level 3+ Maintenance |
|---|---|
| Covered Product | Infoblox IB-1102-SW-MRI100-I Appliance |
| Maintenance Duration | 3 Years |
| Support Level | Advanced Technical Support (Level 3+) |
| Software Updates | Includes major and minor software releases, patches, and bug fixes for Infoblox NIOS |
| Hardware Support | Advance hardware replacement (RMA) for covered components |
| Key Features Covered | Infoblox DDI (DNS, DHCP, IPAM) functionality, MRI100 software module, IPv6 support |
| Access | Access to Infoblox technical support experts and online resources |
| Purpose | Ensures continuous operation, performance, and security of critical network services |