| Service Type | Premium Maintenance |
|---|---|
| Duration | 5 Years |
| Covered Product | Infoblox NetMRI IB-1102-HW Appliance |
| Support Level | Typically includes 24x7 technical support |
| Software Access | Access to all major and minor software updates and upgrades for the covered product |
| Hardware Support | Advanced hardware replacement (e.g., Next Business Day, depending on region and specific contract details) |
| Resource Access | Access to online knowledge base, documentation, and support portal |