| Service Name | HPE Foundation Care Software Enhanced Response Service |
|---|---|
| Service Duration | 5 Years |
| Support Type | Software Support |
| Response Level | Enhanced Response (aimed at rapid remote problem resolution) |
| Technical Assistance | 24x7 remote technical support via phone |
| Software Updates | Access to all software patches, updates, and new major releases |
| Problem Resolution | Remote problem diagnosis and resolution assistance from HPE technical experts |
| Online Resources | Access to HPE support portal, knowledge base, and documentation |
| Entitlement Scope | Covers a specific Aruba software entitlement for up to 25,000 concurrent entities (e.g., users, devices, capacity) |