IT procurement since 1997
Business, government & education accounts
Special Order
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Condition: New
| Service Type | HPE Aruba Foundation Care Contract |
|---|---|
| Service Duration | 1 Year Renewal |
| Covered Product | Aruba 8100 Series 24-Port devices (e.g., network switches, modules) |
| Support Scope | |
| Hardware Support | Onsite hardware repair and replacement for covered components. |
| Software Support | Access to software updates, firmware revisions, and patches for covered software. |
| Technical Assistance | 24x7 telephone and web support for problem resolution. |
| Response Time | Service levels typically include options like 24x7 4-hour onsite response or Next Business Day (NBD) onsite response, depending on the specific contract tier. |
| Customer Disk Media Retention (CDMR) | Allows the customer to retain faulty disk drives or other storage media replaced under the service, ensuring data security and compliance. |
| Key Benefits | Minimizes operational downtime, ensures access to critical updates, and provides enhanced data security for failed components. |
