Service Type: Technical Support, Onsite Hardware Support
Service Duration: 3 Years
Service Level: Critical (typically 24x7, 4-hour onsite response time for hardware issues)
Covered Product: HPE ProLiant DL345 Gen11 Server
Key Features:
Onsite hardware problem diagnosis and resolution
Parts and labor for covered repairs
Access to HPE technical experts for software and hardware support
Defective Media Retention (DMR) allows customer to retain faulty hard drives replaced under warranty for data security (based on interpretation of 'WDMR' as 'With Defective Media Retention')
Access to electronic support tools and information