Service Type: Technical Support, Onsite Hardware Support
Service Duration: 3 Years
Service Level: Critical (typically 24x7, 4-hour onsite response time for hardware issues)
Covered Product: HPE ProLiant DL345 Gen11 Server
Key Features:
Onsite hardware problem diagnosis and resolution
Parts and labor for covered repairs
Access to HPE technical experts for software and hardware support
Defective Media Retention (DMR) – allows customer to retain faulty hard drives replaced under warranty for data security (based on interpretation of 'WDMR' as 'With Defective Media Retention')
Access to electronic support tools and information