| Service Type | HPE Foundation Care Contract |
|---|---|
| Duration | 3 Years |
| Covered Product | Aruba MSR1002X Router Series |
| Support Scope | Remote technical support |
| Response Time (Hardware) | Next Business Day (NBD) onsite response for critical hardware issues (standard for Foundation Care) |
| Coverage Window | 9 hours per day, 5 days per week (9x5) for remote and onsite support |