Covered Product: HPE Aruba 8360 Switch Series (including 32Y4C configuration)
Support Window: 24 hours a day, 7 days a week, including holidays
Onsite Hardware Support: 4-hour onsite response for parts replacement, if required
Defective Material Retention: Comprehensive Defective Material Retention (CDMR) allows the customer to retain failed hard drives or components for data security
Technical Support: Direct access to HPE technical experts for remote problem diagnosis and and support
Software and Firmware Updates: Access to eligible software releases, firmware updates, and patches
Parts and Materials: Replacement parts and materials included