Service Type: HPE Technical Care Basic Support Service
Service Duration: 6 Years
Covered Product: HPE ProLiant DL340 Gen12 Server
Support Level: Basic, typically includes onsite parts and labor support.
Response Time: Next Business Day (NBD) onsite response, subject to geographical location and service call time.
Coverage Window: Standard business hours, 9x5 (Monday-Friday, excluding local holidays) for onsite intervention; remote support might vary.
Features: Remote problem diagnosis, hardware repair or replacement with technician, access to HPE technical resources and firmware/software updates for covered hardware.