**Supported Product**: HPE ProLiant DL20 Gen11 Server
**Coverage**: Comprehensive hardware support for eligible components of the specified server.
**Technical Support**: 24x7 access to HPE technical experts (phone, web portal).
**Response Time**: Enhanced response and repair commitments, typically including a 6-hour call-to-repair commitment for critical hardware issues (availability may vary by region and specific SLA).
**Onsite Support**: Onsite hardware repair and replacement services by certified HPE technicians when required.
**Firmware & Software Support**: Access to firmware updates and eligible software updates related to the covered hardware.
**Proactive Features**: Includes access to HPE's digital support tools, advanced analytics, and proactive intelligence insights to help optimize server performance and uptime.
**Parts & Materials**: Includes all required HPE-certified parts and materials for covered repairs.