Product Type: Technical Support - extended service agreement
Service Included: Remote diagnostics, replacement parts & labor, software support, parts replacement, technical support
Target Service Level: 24 hours a day / 7 days a week, next business day
24/7 Support: Yes
Software Included: Support for HP TippingPoint, HP Web Core Director, HP Intrusion Detection and Prevention (IDP), HP Web Core Protector, HP IPS, HP IDS, HP Security Device Managers
Response Time: Next business day
Service Duration: 5 years
Service Location: On-site
Type: Hardware support
Product Description: HPE 5Y TC BAS WCDMR SE 1670/1870WSIOTSVC