GOLDSEAL REMOTE STARTUP SERVICE FOR A POLY END POINT DEVICE
Technical Specifications
Service Type: Remote Startup Assistance
Target Devices: Specifically designed for a single Poly (formerly Polycom) End Point Device (e.g., video conferencing system, IP phone).
Scope: Includes initial network configuration, device provisioning, basic functional testing, and verification of operational readiness for the specified Poly endpoint.
Delivery Method: Performed remotely by a certified technician via a scheduled web conference and/or secure remote access.
Prerequisites: Customer must have the device unboxed, powered on, network connectivity established, and all necessary administrative credentials (e.g., network passwords, device admin access, SIP/H.323 registration details) readily available.
Benefits: Ensures correct initial setup, optimizes device performance, reduces deployment time, minimizes potential configuration errors, and provides a smooth device launch.
Service Level: Goldseal premium support, indicating a comprehensive and expert-guided setup experience.
Exclusions: Does not include on-site installation, physical cabling, extensive network infrastructure troubleshooting beyond basic connectivity, or ongoing support after the initial startup service is completed.