IT procurement since 1997
Business, government & education accounts
Special Order
Ships in 1-2 weeks
Condition: New
| 24x7 Comprehensive Technical Support | Access to Fortinet technical experts via web portal, chat, and phone for critical issues around the clock. |
|---|---|
| Advanced Hardware Replacement | Expedited hardware replacement service (typically Next Business Day shipment, with 4-hour replacement options available in select regions/for specific products) to minimize downtime. |
| Firmware and Software Updates | Access to all major and minor FortiOS firmware upgrades, security patches, and software updates to ensure the device remains current and secure. |
| FortiGuard Services Support | Technical assistance for ensuring the proper functionality and updates of FortiGuard security services (Antivirus, IPS, Web Filtering, Application Control, etc.), assuming active FortiGuard subscriptions are in place. |
| Comprehensive Online Support Portal Access | Full access to Fortinet's extensive online support resources, including knowledge base, FAQs, documentation, and tools for managing support tickets. |
| Priority Case Handling | Enhanced Service Level Agreements (SLAs) offering faster response and resolution times for support cases compared to standard support tiers. |
| Feature Enhancement Requests | Ability to submit and track requests for new product features and improvements directly to Fortinet product teams. |
