Technical Support: 24x7 global technical support via phone, chat, and web portal.
Hardware Replacement: Advanced hardware replacement program (specific SLA like Next Business Day (NBD) or 4-hour replacement depends on region and product, but this plan offers advanced replacement).
Firmware & Software Updates: Access to all firmware upgrades and updates.
FortiGuard Service Support: Operational support for FortiGuard threat intelligence services (e.g., AntiVirus, IPS, Web Filtering, Application Control) on the covered device.
Customer Support Portal: Access to Fortinet's online support portal, knowledge base, and technical documentation.
Target Program: Designed for Customer Support Program Partner (CSPP) engagements.