Technical Support: 24x7x365 access to Fortinet technical support
Firmware Upgrades: Access to firmware updates and patches
Hardware Replacement: Advanced hardware replacement options (typically Next Business Day or 4-hour replacement, depending on specific terms and location)
Dedicated Resources: Dedicated Fortinet Security Expert (FSE) or Technical Account Manager (TAM) for personalized support
Priority Support: Priority handling for support cases with accelerated response times
Proactive Services: Access to proactive support services, including health checks and performance reviews
Support Channels: Access to technical support via phone, chat, and web portal