Technical Support: 24x7 access to Fortinet technical support via web portal, chat, and phone.
Firmware Upgrades: Access to all firmware updates for the covered Fortinet device.
FortiGuard Services: Comprehensive real-time threat intelligence updates, including Antivirus, Intrusion Prevention System (IPS), Web Filtering, and Application Control.
Hardware Replacement: Advanced Hardware Replacement (AHR) service, typically Next Business Day (NBD) shipment for failed hardware.
Self-Service Portal: Access to Fortinet's customer support portal, knowledge base, and technical documentation.
Priority Case Handling: Prioritized handling of support tickets and escalation paths.