Service Type: FortiCare Premium Support and Services
Duration: 5 Years
Technical Support Availability: 24x7x365 access to technical support engineers
Incident Handling: Priority incident handling and faster response times
Firmware & Software Updates: Access to all major and minor FortiOS and product firmware updates
Customer Service Portal: Access to Fortinet's online support portal, knowledge base, and self-service tools
Hardware Replacement: Advanced hardware replacement options (e.g., Next Business Day or 4-hour, dependent on product and region), or equivalent priority for software/cloud incident resolution.
CSPP Specifics: Support optimized for Cloud Security Platform Partner (CSPP) environments.