| Service Duration | 1 Year |
|---|---|
| Support Level | FortiCare Premium |
| Program Type | Cloud-based Service Provider Program (CSPP) |
| Technical Support | 24x7 access to Fortinet technical support engineers |
| Software Updates | Access to firmware upgrades and FortiGuard security updates for supported Fortinet products deployed under the CSPP |
| Online Resources | Access to Fortinet support portal, knowledge base, documentation, and tools |
| Prioritized Incident Handling | Enhanced service level for support requests |