| Service Type | FortiCare Premium Service (Proactive RMA Service) |
|---|---|
| Service Duration | 3 Years |
| Service Level Agreement (SLA) | 4-hour delivery/response time for hardware replacement or onsite support (where applicable) |
| Coverage | Provides advanced technical support and proactive hardware replacement for a designated Fortinet product. |
| Intended Use | Designed for mission-critical environments requiring minimal downtime and rapid support. |