This is a 4-year, 8x5 support contract for the EXAGRID EX52-SEC-4YRMS-S unit. It provides essential hardware and software support services to ensure optimal performance and uptime for your data protection solution.
The service includes remote support and hardware replacement, with a response time tailored to business hours (8x5).
| Product | EXAGRID |
|---|---|
| Part Number | EX-52-SEC-4YRMS-S |
| Support Duration | 4 Years |
| Support Hours | 8x5 (Monday to Friday, business hours) |
| Service Type | SECMANDS (Support, Enhancements, Cloud, Maintenance, and Data Services) |
| Applies to | EX52-SEC model |