The Avaya 256578 is a software subscription for the SA ESS AURA CC6 platform, specifically for the ESSTL WFM EXPR license. This 3-year annual subscription provides access to Extended Support and Service Level Agreement (ESS A) for your Contact Center solution, along with the Workforce Management (WFM) Express features, ensuring optimal performance and coverage for your business operations.
This particular offering is designed to maintain and enhance the capabilities of your Avaya Aura Contact Center environment, providing essential support and advanced features for efficient workforce management over a three-year period.