Service Duration: 1 year from the date of purchase or activation
Covered Product: Hikvision DS-7727NI-I4/16P Network Video Recorder (NVR) and potentially other Hikvision DS-77xx series models for which this service is designated.
Support Coverage:
Technical assistance for troubleshooting and operational queries related to the covered NVR.
Software and firmware updates as released by the manufacturer (Hikvision).
Diagnosis and resolution of hardware or software defects affecting the NVR's core functionality.
Repair/Replacement: Typically includes depot repair or advance replacement for eligible hardware failures, subject to SYNNEX's service terms.
Exclusions: Does not cover physical damage from misuse, accidents, power surges, natural disasters, unauthorized modifications, or consumable parts.
Service Availability: Standard business hours support (e.g., Monday-Friday, 9 AM - 5 PM local time), specific details may vary by region and SYNNEX's specific terms.
Activation: Service typically requires registration with SYNNEX or the service provider upon purchase to ensure coverage.