Service Availability: 24 hours a day, 7 days a week (24x7) technical support.
Response Time: Target 4-hour response for critical issues.
Hardware Replacement Policy: Includes "No Return Hard Disk Drive" (NRHDD) policy, allowing customers to retain failed hard drives for data security purposes.
Software Maintenance: Access to all minor and major software updates, patches, and new releases for the licensed Cohesity software.
Technical Expertise: Access to Cohesity's certified support engineers for troubleshooting and issue resolution.
Severity-Based Prioritization: Issues are prioritized based on their impact to your operations (e.g., Critical, High, Medium, Low).
Online Resources: Access to Cohesity's comprehensive knowledge base, documentation, and support portal.
Delivery Model: Premium support delivered through authorized Cohesity partners.
Product Details
Manufacturer:
Model Number:
Condition:
Weight:
Dimensions:
Updated:
Added:
COHESITY
CS-PSP-4H-NRHDD-CNG3
New
5 lbs
5 X 5 X 5
Apr 25, 2026
Dec 30, 2025
Product Identifiers:
Brand: Cohesity •
Part #: CS-PSP-4H-NRHDD-CNG3 • Category: Hard Drive Pouches