**24x7 Technical Support:** Access to Cohesity's global technical support team around the clock, 365 days a year, for critical issues.
**Priority Case Handling:** Expedited processing and response times for all support cases, ensuring faster resolution.
**Software Updates & Upgrades:** Entitlement to all major and minor software releases, patches, and security fixes for the Cohesity DataPlatform associated with the C5204 appliance.
**Hardware Replacement Services:** Comprehensive support for hardware components of the Cohesity C5204 appliance, including parts replacement and on-site dispatch services with defined Service Level Agreements (SLAs) (e.g., Next Business Day or 4-hour on-site service depending on specific contract details).
**Online Support Portal Access:** Full access to Cohesity's comprehensive self-service support portal, including knowledge base, documentation, FAQs, and support case management system.
**Defined Service Level Agreements (SLAs):** Guaranteed response and resolution targets for different severity levels of support incidents, designed for critical enterprise environments.
**Regional Coverage:** Dedicated support services provided specifically for customers located in the United States.
Product Details
Manufacturer:
Model Number:
Condition:
Weight:
Dimensions:
Updated:
Added:
COHESITY
CS-P-USC-NRHDD-C5204
New
5 lbs
5 X 5 X 5
Apr 24, 2026
Dec 30, 2025
Product Identifiers:
Brand: Cohesity •
Part #: CS-P-USC-NRHDD-C5204 • Category: Solid State Drives