| Service Type | 1 Year Managed Service Provider (MSP) Maintenance with Upgrade Advantage. |
|---|---|
| Upgrade Advantage | Provides access to all major and minor software releases, including new features, enhancements, and functionalities for the supported Infoblox DDI software. |
| Maintenance | Includes access to critical security patches, bug fixes, and maintenance releases to ensure system stability and security. |
| Technical Support | Access to Infoblox Global Customer Support (GCS) for technical assistance, typically including 24x7 support for critical issues via phone and web portal. |
| Applicability | This service applies to an Infoblox vNIOS V800 virtual appliance operating within an Infoblox DDI Grid environment, often in a Grid Master or other key role as indicated by NS1GRID-M1. |
| Target Audience | Specifically designed for Managed Service Providers (MSPs) who manage and maintain Infoblox infrastructure for their clients. |
| Documentation & Knowledge Base | Includes access to Infoblox's comprehensive online documentation, knowledge base, and self-service resources. |