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This product is an upgrade license for Avaya's Contact Center Multiskill (CMS) software, specifically for the R20 release. It enables enhanced agent capabilities and is an entitlement license, signifying the right to use the upgraded software.
This license is designed to upgrade existing CMS Agent functionality to the R20 standard, providing advanced features and improved performance for managing contact center agents.
| Product | Avaya CMS R20 AGT UPG ENTL LIC |
|---|---|
| Part Number | 431461 |
| Type | Upgrade License |
| Software Version | R20 |
| Feature | Agent Entitlement |
