IT procurement since 1997
Business, government & education accounts
Special Order
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Condition: New
| **Service Type** | Avaya Professional Services Package for Contact Center as a Service (CCaaS) Voice. |
|---|---|
| **Scope** | Advanced Implementation services. |
| **Capacity** | Designed to support up to 500 seats/users. |
| **Service Level** | Level 3 (L3) service and support, indicating a comprehensive and high-tier implementation and post-implementation assistance. |
| **Key Deliverables (typical)** | Project management, detailed solution design, advanced voice routing configuration, IVR scripting, agent desktop setup, integration planning, system testing, go-live support, and knowledge transfer for administrators and agents. |
| **Focus** | Implementation of complex CCaaS voice functionalities to meet advanced business requirements. |
