| Product Type | Contact Center as a Service (CCaaS) |
|---|---|
| Package Type | Avaya Professional Services (APS) Package |
| Capacity | Supports 2000 units (typically referring to users or agents for a CCaaS solution) |
| Scope/Tier | 'ALL MED' often indicates support for 'All Media' (multi-channel capabilities like voice, chat, email) or a 'Medium' tier offering in terms of features/scale |
| Licensing Context | Includes specific Avaya licensing parameters denoted by 'NP PR PT PL', which may refer to aspects such as New Purchase, Production environment, Per Tenant, and Platform License |