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Condition: New
| Service Type | Avaya Professional Services (APS) for implementation. |
|---|---|
| Solution Focus | Deployment and integration of the Cognigy.AI Conversational AI platform. |
| Deployment Model | Private/Dedicated instance, ensuring isolated resources and tailored configurations. |
| Environment | Designed for integration within Avaya Hosted Contact Center (HCS) environments. |
| Key Capabilities Enabled (by Cognigy.AI) | AI-powered self-service, intelligent routing, agent assist, natural language understanding (NLU), multi-channel support (voice, chat, web). |
| Scope | Comprehensive implementation services covering planning, design, installation, configuration, and integration of the Cognigy.AI solution into the HCS ecosystem. |
| Target | Customers requiring a dedicated, custom-tailored conversational AI solution fully integrated into their Avaya contact center infrastructure. |
